How do I defrost my Mostly Made meal when it’s frozen?
Mostly Made is packaged in a boil-in-a-bag sleeve to make defrosting quick and easy. To defrost your meal in about 10 minutes, remove the cardboard box and submerge the unopened bag in a clean pan of hot tap water. If you are in a hurry, you can microwave the pouch for ~2 minutes or so until it's defrosted. If you're the planning type, you can also place your frozen Mostly Made filling in the refrigerator about 8 hours before you want to use it.

How do you ship the meals?
We partner with a fulfillment company that specializes in shipping perishable foods. 
Your food will be packed in a cooler with dry-ice and arrive to your shipping address via 3-day ground shipping. It's ok if you aren't home when the package arrives — the cooler and dry ice should keep it frozen until you get it into your freezer later that day.

What if I'm not at home when the package arrives?
Meals are all shipped via 3-day ground and the cooler should keep your food cold. It's ok if the box arrives when you are away from your home, but please open the box and put your meals in the freezer as soon as you can. You should plan shipments during a time when you are in town (not on vacation). If you are on vacation, you should adjust your subscription to ensure the product arrives when you return or coax a friendly neighbor to put them into a freezer on your behalf. 

How do I prepare my meals?
You can create multiple meals from each Mostly Made filling. Check our recipe blogs for ideas:
Enchilada Filling recipes 
Lasagna Filling recipes 

Where do I buy the other ingredients needed to prepare Mostly Made recipes?
The ingredients can be found at any grocery store. Most ingredients (like spaghetti sauce, tortillas and enchilada sauce) can be stored in the pantry or freezer until you are ready to make dinner. Add fresh veggies like sliced tomato, radishes, avocado, basil, chives or cilantro for a boost of flavor. 

For the calzone, you could use a dry pizza mix, a tube of pizza dough (like Pillsbury), or fresh pizza dough that is often sold in the grocery deli. 

How long can I store unopened Mostly Made fillings?
If unopened, Mostly Made fillings will last for 18 months or more in the freezer. After 18 months the texture and flavor may be compromised. You can store unopened fillings in the refrigerator for up to 7 days.

How long will leftovers last?
It depends on what other fresh ingredients you used to prepare your dinner, but in general, eat leftovers within 2 days and always reheat them to 160° F.

Is your packaging recyclable?
Parts of it are! If you order online, the corrugated shipper and box can be recycled with other paper products. The styrofoam cooler is not recyclable; but we are working on a compostable cooler option. Stay tuned! 
Our grocery store carton is also recyclable. The carton is made of 15% post consumer recycled paper and it can be recycled with other paper products.
The BPA-free plastic boil-in-a-bag is not recyclable. We researched for months, but were unable to find a compostable "plastic" bag that could be used safely. If you know of one that works, please let us know! We'd love to discuss! 

What do I do if the Filling is too spicy?
The best part about Mostly Made is that you can customize it! To cool things down, try preparing the filling with more 'extras'.
For the Enchilada, use a mild enchilada sauce (or no sauce), add cooked rice, refried beans, and plenty of cheese. Serve with sour cream and avocado. Try the recipe for
Crispy Tortilla Cups and serve with sour cream and guacamole.
For the Lasagna, mix in more crushed tomatoes, more noodles or even add some cooked ground beef or veggies. 

Do you sell the other ingredients I need—like a meal kit?
We do not...but that's a very good suggestion. Maybe someday we'll offer that. But for now, you can enjoy Mostly Made with your favorite fresh ingredients. This customization allows you to make it exactly as you like. Add extra cheese, or make it dairy free. Use wheat tortillas, or keep it gluten-free. 

How is Mostly Made different from meal delivery services?
Like meal kit delivery services (i.e. Blue Apron, Plated, etc), Mostly Made saves your time by shipping our products with recipe ideas. But unlike those services, Mostly Made products are fully cooked and do not require chopping or lengthy prep. We also do not include additional ingredients like tortillas, cheese, or noodles – you can pick-up your favorite fresh brands from the grocery store.

Can I return the product if I change my mind?
Unfortunately we can't accept returns because it's a perishable food. But please let us know if there is a problem with your order so we can make it right; such as a damaged shipment or the wrong products. You can contact us HERE.

Are your products gluten-free?
Yes! Mostly Made products are gluten-free. And we test each of our batches to make sure! Our Gluten Free certification is to 10 PPM – below the FDA’s recommended level of 20 PPM. 

Are your products free of allergens?
Sort of. We don't use ingredients like dairy, eggs, wheat, nuts or shellfish; but our products are produced in a facility that makes other products that may include those ingredients. Though our production facility carefully cleans their equipment between runs, cross-contamination is a possibility. 

Mostly Made products are gluten-free and we test each of our batches to make sure. Our Gluten Free certification is to 10 PPM – the FDA’s recommended level is 20 PPM to declare Gluten Free.